Help & Getting Started

Why Discord?

• Verify your identity through Discord OAuth
• Connect console accounts that are already linked to Discord
• Automatic verification - no manual proof needed
• One-click sign-in process

How to Sign In:

1. Click the "Sign In" button in the navigation
2. Authorize proclubs.io to access your Discord account
3. Grant permission to view connected accounts
4. You'll be redirected back to proclubs.io
5. Your profile is automatically created using your Discord info

What Permissions We Need:

⚠️We NEVER access your messages, DMs, or private data

Why You Need This:

• Required to claim your player profile
• Verifies you own the console account
• Discord reads your linked PSN/Xbox/PC username
• We match it to your EA player name

🎮 For PlayStation (PSN)

1. Open Discord (desktop or mobile app)
2. Go to User Settings (gear icon)
3. Click "Connections" tab
4. Click the PlayStation Network icon
5. Sign in to your PSN account
6. Click "Accept" to authorize the connection
7. Your PSN ID will now show in Discord connections

🎮 For Xbox

1. Open Discord (desktop or mobile app)
2. Go to User Settings (gear icon)
3. Click "Connections" tab
4. Click the Xbox icon
5. Sign in with your Microsoft account
6. Authorize the connection
7. Your Xbox Gamertag will now show in Discord

💻 For PC (Origin/EA App)

1. Open Discord
2. Go to User Settings → Connections
3. Look for EA/Origin connection option
4. Sign in to your EA account
5. Authorize the connection

Note: PC connections may vary. If you don't see EA/Origin, your EA username should match your PC display name in-game.

Verification Process:

• After signing in, we check your Discord connections
• We find your linked console usernames (PSN, Xbox, or PC)
• We search EA's Pro Clubs API for players with those exact names
• If your console username matches your EA player name exactly, you can claim!

Claiming Steps:

1. Sign in with Discord
2. Make sure your console is connected to Discord (see section above)
3. Search for your player profile on proclubs.io
4. If you see a "Claim Profile" button, click it
5. Select which platform/console to claim from
6. We verify your Discord connection matches the player name
7. Success! Your profile is now claimed

What You Can Do After Claiming:

One Claim Per Platform:

• You can claim one player per platform (PSN, Xbox, PC)
• If you play on multiple platforms, you can claim up to 3 profiles total
• Each platform requires a matching Discord connection

Can't Sign In:

• Make sure you're using a desktop browser (not in-app browser)
• Clear your browser cache and cookies
• Try incognito/private browsing mode
• Check Discord's status page for outages

Console Not Showing:

• Verify your console is actually connected in Discord Settings → Connections
• Check privacy settings on your console (must be set to "Anyone" or "Everyone")
• Try disconnecting and reconnecting the account in Discord
• Wait a few minutes for Discord to sync

Can't Claim Profile:

• Verify your console username exactly matches your EA player name (case-sensitive)
• Make sure you're signed in with Discord
• Check that your console connection is visible in Discord
• Profile might already be claimed by another user

Still Having Issues?

Join our Discord for live support:

Username Matching:

Your console username MUST exactly match your EA player name (case-sensitive). For example:

• ✓ PSN: "ProPlayer99" = EA: "ProPlayer99"
• ✗ PSN: "ProPlayer99" ≠ EA: "proplayer99"

Privacy:

• We only access your Discord username and connected accounts
• Your messages, DMs, and server list remain private
• You can disconnect Discord anytime from User Settings

Data Source:

• All stats come directly from EA's Pro Clubs API
• Stats update in real-time when you play matches
• We don't modify or store your match data